When I arrived, there were no other customers present. In fact, there were not any workers present. After waiting for a couple minutes, a worker walked over from the business next door. I asked for a stay-in-vehicle service, as I had children with me. I was told that would be fine and I figured it would be a quick service, so my kids and I wouldn’t get too hot in the vehicle. The worker did put an air conditioner tube into the vehicle, but it no longer mattered the longer we stayed there. My simple oil change service took an hour to complete! Absolutely ridiculous!
My vehicle was in bay 1. Probably about 5 minutes later, a vehicle arrived in bay 2. That customer went to wait inside. Within 10 minutes, 2 more vehicles arrived and were waiting behind bays 1 & 2. So, now I’m 15 minutes into the oil change and not much has been done to my vehicle. I’m expecting to be done soon, but don’t have high hopes. After waiting some more, another person arrives and asks for maintenance records on her vehicle. The service worker went to go help her for a good 10-15 minutes! By now, one of the customers that would be paying for a service left because they had waited 30+ minutes and had gotten nowhere.
Needless to say, I will not be returning to this location. And I will highly recommend that people not visit this location. An hour for a quick service oil change, when I was the first vehicle there, is way too long. An hour with little air conditioning with my children in the vehicle is way too long. The service worker should have also told the lady that needed records on her vehicle to wait for a bit, at least until the 2 vehicles in the bays were complete with their services. Time management is key in a place like this. ~Tracy
oil change service
auto parts store
brake shop
car inspection station
car repair
tire shop