Best bank in Weston, Florida (FL) 2024

It's too bad that so early you find people who are so arrogant, the lady with the surname Toribio, the first thing she said when she arrived that we didn't have much time, she put a lot of buts to open an account, I went to another bank and opened it without problems, Hopefully they give guidance to their staff on how to treat a client... very bad ~kelly

Had great experience with the representative, Ms. Andrea (I didn’t get her last name) at this BOA bank center today. She spent hours with us resolving the issue. She is patient, knowledgeable, professional, thorough, and super nice. Thank you for the superior service! ~Qiang

Absolutely horrible experience. Their customer service is horrible, their branches are useless as they can't do anything without calling the back office. It is a complete waste of time. I deposited a totally legitimate check into my account but because they did not like it, they froze not just the check. They froze ALL OF MY MONEY. All of the money in my account is frozen because of a single check. They didn't want to hold the funds related to the check, they decided to freeze my entire account without warning and without a phone call. Their customer service was horrible. I asked why don't they just hold on to the check in question? That's not their policy. I asked why/how come they didn't call me to notify me... they said I'd receive a letter in the mail in 10 business days. I asked why they didn't try to verify the check, they said they tried, but couldn't get a hold of anybody at the mortgage company to verify the check. They've been holding on to my money for two weeks now and because they can't verify the source of the funds because the name on the check is the d/b/a for the company that endorsed it, they are just going to close my account and mail me a cashier's check for my money. Which will take two weeks to get to me. I've been a chase customer for 30 years and this is how they treat their customers. Never again... ~Kevin