Best cell phone store in Flowery Branch, Georgia (GA) 2024

Experience today 6.14.22 at 5:30 pm was terrible. The “manager” refused to exchange a product that was sold as a wireless controller but was clearly marked as a wired controller on the controller itself. Truthfully, I bought it at the beginning of April but we didn’t have a need to use it until this weekend. After the obstinance was so arrogantly displayed I contacted customer service and was told the store has the discretion to help me or not help. I went back in and asked again and was told she had called her district manager and the district manager “had the same belief”. I asked to speak with the district manager but was told “she is on a conference call”. You can work with good people at this location and others that won’t try to control your Destiny, but this woman had no intention of helping me.. Happily there is one lady “H” that is great to work with at this location. The Ill-mannered young woman, “managers”, is hopefully not training anyone. First bad review ever given. ~David

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I'd give this store 10 stars if I could. I'm visiting the area from out of state and my phone stopped allowing me to insert any charge plug into the charge port on the phone. I saw on Google that this location was a repair center so I immediately took it over there. Eric (customer service) looked at the phone and couldn't see anything stuck in the charger port but he took it over to Ben (repair tech) to have a closer look at it. While Ben was checking it out, Eric verified that they would be able to replace the phone under warranty if it couldn't be repaired. Just as he finished the verification, Ben told us that he had found the problem and was able to fix it. It turns out that there was a tiny fragment of metal from a charge plug that had broken off inside the port. I was in and out of the store within 10 minutes. Thanks Eric and Ben! ~Matt

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