There was a long line of people waiting for the shuttle. It took 30 minutes for enough shuttles to come to get us to the rental counter. Then it took over 2 hours to get our rental. There were 2 people checking people in and they got 4 people after an hour but was still slow. The process was terrible compared to Maui and other places I have rented from. This poor process was a large contributor for them being so slow. Don’t use them, pay more if you have to as it will save you a half a day of your vacation and a lot of frustration. ~Jason
car rental agency
transportation service