Best video store in Chicago, Illinois (IL) 2024

Best Buy has good items to buy. The staff does work hard and the location is good. The problems with Best Buy are the Geek Squad and their customer service. The Geek Squad does not fix everything and if you do get a refund with them your Geek Squad yearly service is terminated. The customer service on the phone is terrible. I ask the representative can she transfer me to the Geek Squad on Roosevelt in Chicago and she said she could not do it. I would have to go to the store for them to tend to me. Best Buy is a okay store but not a really good store like it was back in the day. ~Paul

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I went here for help with two laptops. My Geek Squad technician Gardenia was extremely helpful in assisting me navigate my options. She not only got me the best deal possible, but also made sure my laptop was fixed. I'm very glad I bought the Geek Squad extended warranty. The store itself is very nice. It was clean; selection was great; and employees were helpful. I've picked up a few online orders at this location. They've been efficient and organized each time. ~Ciara

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