Best electronics store in DeKalb, Illinois (IL) 2024

I came in to buy and price match a computer. The employee at the entrance was quick to page someone in charge of the computer area. The main employee who helped me, (I believe his name was Blake?) was amazing. I was unsure if the computer was eligible for a price match. Blake was quick to ask the manager about eligibility and thankfully it was. He got the computer and began the checkout process. The manager had to stop by to approve it in the system, he was nice as well. While the checkout computer was loading and between the wait for the manager, he told me more information about the computer I was buying. During the checkout, my card declined (since it was a larger purchase) and Blake was very patient while I confirmed with my bank. Once the purchase was complete, he asked if I needed help getting it to my car. I accepted and he was ready with my new computer when I pulled up. I’m very happy with my new computer and Blake’s amazing customer service! 😊 I will definitely be returning to Best Buy in the future! ~Claudia

Avoid dealing with this company at all cost. They specialize in selling stolen, broken or damaged goods. Owner (Seymour Lesorgen) and staff take pride in scamming their customers with bait and switch tactics. Segway has flagged them as unauthorised dealers. The scooters and other products they sell are all stolen/confiscated goods. Realized this only after visiting their location in Dektalb for pickup for an online order. All the scooters they sell are bonded to previous owners and they have no way of unbinding them as they have no clue where they stole them from. So basically no new user can be added to the scooters once they buy it from this store. They have been reported as un authorized dealers yet they claim they sell truckloads of so called new demo floor model scooters. The issue of the sold scooter still being linked to a previous owner was highlighted to the store owner immediately on the same day. There was no clause written anywhere on the bill of no returns. His suggestion was to try and trick someone else to buy the scooter in the marketplace. ~S

Received produce that expired same day in my online order, unless their policy has changed about not being able to sell produce that has $1 off coupons on it when picking an online order then I suggest you train your employees better, it’s insane to think picking quality products is not as important as your “items not found” numbers for corporate. I also think employees at customer service should be trained better to help resolve an issue not seem uninterested or annoyed. I made sure I was not rude as it clearly wasn’t her fault someone in fulfillment picked poor items and still she just stared with an annoyed look as if I was inconveniencing her. This store has definitely gone down hill. ~Donna