The items I purchased were great, but we did have some issues.
First, my credit/debit card was double charged. I called and they did explain how their system works and it was fixed, but it shouldn't work that way. Basically, helium balloons have to be charged separately. Either way, they need to make some serious changes to their website. The main issue is the search feature. It does not work well at all.
The other issue was with the helium balloons I bought. I didn't see how to note I wanted weights for the helium balloons so I called about it. Unfortunately, when my daughter picked up the items curbside, which did work well, there were no weights on the helium balloons. Part of it is my fault because I should have told my daughter to check the order more carefully. Now I have to figure out how I'm going to get over there before the ambulance gets here with my son, who's been in the hospital for two months! Plus, I'm handicap and no longer drive so I don't see how I'm going to get that taken care of before he gets home.
I am happy with the products I bought, I just wish I had not had so many issues. I spent $56 on 18 balloons (2 helium and 16 13-inch letter balloons). You would think for that much money I could have received two weights for the helium balloons and the letter balloons could have been filled with air. ~Kim
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