Best auto repair shop in Indianapolis, Indiana (IN) 2024

I wouldn’t give this place any stars if that was an option. Let’s start with positives. I’ve been serviced at this location a few times before and most of the time have had positive experiences. The mechanics are nice, and at the time Mr. Anthony the store manager was awesome, but has been out the shop for a while. Back in September I took my car to the shop because it had been leaking coolant. Many things in system had to be fixed, so I utilized their repair loan through America’s First Finance (my bill was about $1350). After the initial “repairs” my car continued to leak coolant and then my back brakes began to screech whenever I would drive in reverse (which was not present before). Long story short, I took my car to this shop an additional 2 more times, to correct the repairs they did. All along I was patient and friendly, as I had a good relationship with the mechanics. They communicated when they had my car. I go to pick it up, still experiencing issues, and the owner Larry was working that day and was very defensive and highly unprofessional! Not once did I say they did anything wrong or blamed them for my car issues, however Larry the owner took offense to my concerns and refused to help me and called the police because I let him know that I was unsatisfied with the services. Fast forward, after talking to corporate office, they sent me to the Meineke on Keystone that had way better customer service but was still unable to successfully fix my car, they ended up recommending me to take it to the dealership. Now, 2 months later, my car is in worse condition, leaking so much that I have to replace the coolant once a week. And because Meineke is individually owned, there is not much their corporate office can do. I have to pay for a diagnostic with the dealership to provide the loan company proof my car is not fixed in order to cancel the repair loan. Keeping in mind I’ve been paying on this repair for a car that’s not fixed, and you can’t cancel it without being taking up with a creditor until you have proof the repairs are not done. 10/10 would never recommend Meineke period, this has been the worst situation ever, but I’ve also had issues with other Meineke’s as well. Please do yourself a favor as long as a man named Larry owns this particular shop. Do not give your business! Services: Brakes, General repairs & maintenance ~Shayla

We had a catalytic converter cut and stolen off our vehicle. We are recommended to speak with Larry from here. He and other employees here were very helpful and kept us up to date concerning the repairs. What we paid did not waver from their estimate. Repair was done in a couple of days. Very happy with the service we received. Service: Auto exhaust system repair ~Michael

Went there and they were short-staffed. Had to wait 4 hours in the waiting room with my two year old for them to even look at my car. After 4 hours of waiting, said there was no fluid leaking, and to come back in a few days if it happened again. Drove 10 mins down the street and fluid was leaking again. Basically just wanted us out of there and to get done for the day. Not a great experience, but I understand staffing issues. Wish they would've just said that at the start though, instead of making us wait so long for nothing. ~Cale