I’ve been a loyal US Bank customer for over 20 years, since before they were even US Bank! When we moved to the Lawrence area I considered switching to a local bank, but US Bank was convenient with its 4 locations, longer hours, and national presence. Recently they changed their hours to only 9-12pm, and that includes their drive-up service. I know times change but this takes away the convenience factor for me. Yes, I do internet banking, mobile deposits, etc. but there is still a large segment of the population who make choices based on an in-person relationship. Loyalty should go both ways. ~Robby
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