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I'm not the best at figuring out the process of getting new phones and I have bought a few phones from this store and have ALWAYS got superb customer service. Any questions I have, I never felt belittled. My favorite Verizon Consultant is Diana. She made getting a new phone and setting it up EASY BREEZY!! Even if she isn't available, I fully think, and have witnessed, other consultants helping customers with the same understanding and kindness. ~Paul

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