Best cell phone store in Portland, Maine (ME) 2024

So very disappointed with this place. I bought a new line and new phone on Sunday 9/15/19 and my phone is having issues. I fall under that 7 day satisfaction guarantee policy to either end my line have my phone replaced or swap to another phone. This store will not honor it. It wasn't the gentleman at the counter as he felt how upset I was. It was there manager Steven who will not follow through on policy. I contacted metro before I went up and they left a memo in my file for my line that I could switch. Yet Steven won't honor it. I am so upset with this place that as long as Steven is store manager I will not go back. PEOPLE STAY AWAY FROM HERE! GO TO THE ONE IN WESTBROOK they are more helpful with trying to help fix issues. ~Who

I couldn't be more impressed and grateful for the customer service I just received from Eric. I fully expected to dodge sales pitches and deal with pushy selling sales reps when I entered the door. I had to make a insurance claim and replace my phone. Eric kindly and calmly laid out all my options and then took the initiative to help fill out my insurance claim with me. He could have said go online and fill out this form but he wanted to assist with the entire process. He said "I just try to treat people like I would like to be treated". The insurance guy on the phone even tried to sell me on a "home protection" service... Eric is the reason I will continue to come back to this location and use AT&T. Thank you Eric! AT&T is lucky to have you. ~Seth