Best shoe store in Hanover, Maryland (MD) 2024

I am not happy with this Loft Outlet at all. I have shopped at the Loft for 20 years and never had a problem. This store is only open from 11am to 6pm. these hours are horrible for the average person. The mall is open from 10am to 8pm so there is no need for the Loft Outlet to keep these hours. I placed an online order and checked the box to pick up at the Loft Outlet at Arundel Mills. I could not make it in for 3 days due to the horrible short hours they have. I went online and did a chat with Loft Outlet. I told them I would be in the next day as I had some time off and could they hold my item one more day. The lady on the chat said sure no problem. The next day I drove all the way and wasted my gas and got there right at 11am when they opened. They told me my item had been put back. They told me I would have to go home and reorder the item and come back to purchase. I was not happy about this. They were not friendly or courteous. No professionalism. Absolutely no customer service skills at all. I am disgusted with the Loft. I would never recommend this store to anyone!!!! ~Amy

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