Best jewelry store in Hanover, Maryland (MD) 2024

I am not happy with this Loft Outlet at all. I have shopped at the Loft for 20 years and never had a problem. This store is only open from 11am to 6pm. these hours are horrible for the average person. The mall is open from 10am to 8pm so there is no need for the Loft Outlet to keep these hours. I placed an online order and checked the box to pick up at the Loft Outlet at Arundel Mills. I could not make it in for 3 days due to the horrible short hours they have. I went online and did a chat with Loft Outlet. I told them I would be in the next day as I had some time off and could they hold my item one more day. The lady on the chat said sure no problem. The next day I drove all the way and wasted my gas and got there right at 11am when they opened. They told me my item had been put back. They told me I would have to go home and reorder the item and come back to purchase. I was not happy about this. They were not friendly or courteous. No professionalism. Absolutely no customer service skills at all. I am disgusted with the Loft. I would never recommend this store to anyone!!!! ~Amy

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WARNING! Avoid this place. They have very questionable business ethics. This place straight up swindled me. Long story short I bought a wedding ring during the pandemic when they weren't resizing rings and was told I could have it resized as soon as they were able. I point blank as asked them if there would be any issues with returning it to be resized. Came back and they just wanted me to buy a whole new ring and wouldn't do anything for me. Nothing. The clerk sold me a ring that didn't fit knowing it couldn't be resized because it had a carbon fiber band and bold faced lied to me so they could get the sale. Now I have a ring that's way to big to even wear. Essentially was just robbed by this place. ~Jay

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