Best watch store in Brockton, Massachusetts (MA) 2024

Very unprofessional. My daughter took this necklace to have the “clasp” latch repaired. We know it’s not 14 K gold. She made it clear it was her Grandmothers (my Mother) who recently passed away. They said they could fix it. She paid. It took 2 weeks due to having to send it somewhere. No complaints. Once we picked up the necklace it broke within 24 hours. Called they told her they would repair it. After the 2nd time picking it up this is what we got. What was a 18 inch necklace is now 12 3/4 inches. 2 different colors. I called and spoke the the owner. He was very rude and kept saying it’s gold plated and that’s the best they could do. And from there said the reason it’s like that is because he knew how much it meant to my daughter so (repaired the 2nd time free). Never refunding the first time. We know it’s not 14 k gold. The necklace was 18 in when dropped off the 2nd time. The necklace was the same color and had been the past 5 years my mother had it. (Never once had it turned colors). Now it is not repairable. It’s the size of a choker and barely together. Never did they offer to do anything. Just keep saying it’s not 14k that’s the best we could do. IF THIS IS THE BEST .. we should have been notified before they melted the chain and had to remove 6 inches. We should have been told it would be 2 different colors. But no all they will say is take it higher up we are not scared. Nobody is wanting to do that. We want the 6 inches they destroyed. We want a necklace that is the same color. This is the most unprofessional, scam, rude, etc place I have ever dealt with. I spoke to him 2 times on the phone asking questions as to why they did this. How can they fix this. And all he says is basically it’s our fault that they didn’t do their job. It’s our fault we have a necklace that they put to much heat on and melted it. And this is confirmed by taking it to 2 local jewelry stores to see if anyone would help. This place is a JOKE. Who would pay to fix a necklace to have it retuned 3 different colors and 6 inches shorter. ~Tina

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Ms. Georgia was awesome 👌! She helped me with all my jewelry needs. She's a pleasure to talk with and experience Kay Jewelers at it's finest of customer service. Thank you for helping me. You're an asset to the company! See you soon 😊 ~Keisa

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