Best watch store in Cambridge, Massachusetts (MA) 2024

Overpriced, terrible service, and a general rip-off. I want to make it clear that 99% of what I'm writing has more to do with Kay's policies and very little to do with the employees at this location; most of them were extremely kind, courteous, and responsive. I went to drop my wedding band off for sizing on 10/31. We were informed it would be $130 (most places do it for free or FAR cheaper, apparently it would have been such had I bought the band from Kay) but I just wanted it done so fine, here's my money. I received my ring back on 11/22. It took a week to get to the mass warehouse they send their jewelry for adjustment but they promised it would be back by the sixteenth. My bone to pick is that for this amount of money and such a sentimental item, I would have hoped for at least some way to track the item's progress through the process or some kind of correspondence...at all. Instead it was on me as the customer to keep haranguing the employees about getting my ring back. I understand the difference between a corporation big-box jewelry place and a family run business, but I hope Kay updates their policies....or act least stops advertising themselves as a full service jeweler! ~Liz

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