Best jeweler in Cambridge, Massachusetts (MA) 2024

Overpriced, terrible service, and a general rip-off. I want to make it clear that 99% of what I'm writing has more to do with Kay's policies and very little to do with the employees at this location; most of them were extremely kind, courteous, and responsive. I went to drop my wedding band off for sizing on 10/31. We were informed it would be $130 (most places do it for free or FAR cheaper, apparently it would have been such had I bought the band from Kay) but I just wanted it done so fine, here's my money. I received my ring back on 11/22. It took a week to get to the mass warehouse they send their jewelry for adjustment but they promised it would be back by the sixteenth. My bone to pick is that for this amount of money and such a sentimental item, I would have hoped for at least some way to track the item's progress through the process or some kind of correspondence...at all. Instead it was on me as the customer to keep haranguing the employees about getting my ring back. I understand the difference between a corporation big-box jewelry place and a family run business, but I hope Kay updates their policies....or act least stops advertising themselves as a full service jeweler! ~Liz

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I can't speak highly enough of my great experience with Leo Carroll. The quality and customer service were top notch, the prices were great, and it was nice to see such a well-run and longstanding family business! Couldn't recommend this place more! When my wife and I came to look at (men's) wedding bands, the owner and his wife were exceptionally polite, patient, and helpful in narrowing down our choices with pros/cons of each selection. Shortly after buying my ring, I realized that it was a bit loose (despite getting sized at the store). The owner gladly swapped out a smaller ring for me at no additional cost, and a replacement was shipped right away. He even offered to let me keep the bigger ring in the meantime if I wanted. Unfortunately, it turned out the replacement ring was still too big! And I didn't realize this until AFTER our wedding and honeymoon (once I actually started wearing the ring more, and the weather started getting cooler). I was embarrassed to come back a second time for a smaller size, and was certain they would charge me (it had been several months since the last exchange). Instead, the owner gladly exchanged the ring again at no cost, and couldn't have been more pleasant. I truly enjoyed every interaction with the owner and his wife, and love the ring I bought (even though it took a couple tries). Thank you so much! ~Oren

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