Best cell phone store in Shrewsbury, Massachusetts (MA) 2024

This experience is regarding an online order pick up, so I cannot speak to the quality of in-person customer service. The process of the online order was incredibly easy. This Verizon store looks clean and recently renovated. They have a section of lockers you can use to pick up your online order, so all I had to do was enter a code Verizon texted to me, and I was able to get my new phone in less than 5 minutes. ~Kelly

This isn't so much a review for this store but is a review for the company in general. In November of 2021, we added three new lines and switched from Sprint to T-Mobile. We learned that T-Mobile doesn't honor the discount we had with Sprint through my husband's work. I asked about a discount with my work. They told me that they didn't know if I qualified and that I would need to talk to my work. I did qualify through my work for a discount and called aT-Mobile to set up the discount. They asked me to fill out online paperwork and wait for an email. The email said I qualified for the discount but that I would need to go into a store. I went into the store and was told that I would need to call customer serviced since I wasn't setting up a new account. I again called customer service who told me that I would need to add a new line in order to get the discount. I said I had just added 3 new lines. Their reply was that they couldn't count those lines because it was past 30 days of adding them. They put so much red tape into getting work discounts that it makes you wonder why they offer them at all. We would have been better off going with AT&T. ~Amy