Best telephone company in Cadillac, Michigan (MI) 2024

Verizon refuses to take your phone back at the store so you have to rely on them to send you the return box. I never received mine, even after I had repeatedly asked for it. Then I was charged almost $900 for not turning my phone in. Then they told me they were sorry they didn’t send it and that I would be credited my $900 back in three days. After three days I called, no money. After being on hold for three hours they decided I need to turn my phone in to get my money. So now I am yet AGAIN waiting for Verizon to send my return box so I can get my $900 they STOLE from me over two months ago! On top of all of that, they were charging me for an additional line I never had! What a joke. I shouldn’t have to pay $900 because you guys can’t get it together enough to send people a return box. Can’t wait to cancel this awful phone company. ~Mary