Best telephone company in Novi, Michigan (MI) 2025

Store managers (Vanessa K. and manager who worked at the store in PM, 12/11/2021) need to be disciplined and trained for not knowing what they are doing and how to serve customers. I traded in my phone for a credit at this store. They gave me a shipping package and label with a wrong address, and ended up losing my phone. After multiple phone calls and store visits over a month period, I finally got the credit. But the process was painful … False promises, mistreatment and difficult communication. There was no apology for their mistakes, and how they treated me as I was expressing my frustration. Vanessa didn’t hesitate to say she would have no problem calling police if don’t leave the store because I was demanding her apology. This store doesn’t even have a phone # for direct communication with the employees there. I cannot believe that Verizon allows this kind of business practices at their stores. Even more sad thing is that there is no corporate contact to file customer complaints. Store gave me a list of phone #s. But all of them led me to the same recorded menu. ~soon