Best cell phone store in Novi, Michigan (MI) 2024

My wife and I went to this location to switch to Verizon from another carrier. We were told with the plan we were selecting that our monthly payment would be almost the same as what we were currently paying, but we wanted to be with Verizon because the coverage was better. Come to find out the person helping us botched something and quoted our plan with a discount or promotion we weren’t eligible for and now we’re stuck paying substantially more than we were with our last carrier. Customer service is an absolute nightmare to deal with. Wish I would’ve just stuck with my last carrier, never had to call them month after month to dispute my bill. Lesson learned. ~Stan

Rob St. Charles Gave me excellent personal service, he was very friendly and answered all my questions!! I am thankful for customer representatives like Rob, they are credit to their department. Guys like Rob are the reason that I would come back to AT&T for future products and services because he was able to be helpful and very kind in the experience that I had. ~Chris

Store managers (Vanessa K. and manager who worked at the store in PM, 12/11/2021) need to be disciplined and trained for not knowing what they are doing and how to serve customers. I traded in my phone for a credit at this store. They gave me a shipping package and label with a wrong address, and ended up losing my phone. After multiple phone calls and store visits over a month period, I finally got the credit. But the process was painful … False promises, mistreatment and difficult communication. There was no apology for their mistakes, and how they treated me as I was expressing my frustration. Vanessa didn’t hesitate to say she would have no problem calling police if don’t leave the store because I was demanding her apology. This store doesn’t even have a phone # for direct communication with the employees there. I cannot believe that Verizon allows this kind of business practices at their stores. Even more sad thing is that there is no corporate contact to file customer complaints. Store gave me a list of phone #s. But all of them led me to the same recorded menu. ~soon