cell phone store
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Verizon Authorized Retailer - Russell Cellular in Novi (48975 Grand River Ave, MI 48374)
About:
Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services and is one of the nation’s largest Verizon Wireless Retailers.
Verizon Authorized Retailer - Russell Cellular is located in Novi (Michigan state) on the street of 48975 Grand River Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12487738848. You can get more information from their website: https://www.russellcellular.com/?y_source=1_MjUxNjAyNDAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Russell Cellular quickly are 42.492579, -83.532087. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Russell Cellular.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Safety dividers at checkout
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Jon
Made an appointment. Store closed. Great job guys. Awesome.
07.2022David
Yikes! Went back to buy a new phone because of stellar service the first time. Nobody came out even with the door chime. Opened/closed the door again to chime. Waited. A kid came out, looked, turned around, went back. Waited some more. Same kid came out and bruskly asked what I wanted. I left. I'll give you back some stars if you tell me when I can have an adult help me.
06.2022Aaron
Went in on my lunch due to the deals that have been advertised to check out what my pricing would be changing to if at all and my service was fast, informative, and professional. Definitely recommend!
03.2022Rob
I went to the store just before closing (not knowing) they stayed late and helped me with my new phone. Great people.
03.2022Stan
My wife and I went to this location to switch to Verizon from another carrier. We were told with the plan we were selecting that our monthly payment would be almost the same as what we were currently paying, but we wanted to be with Verizon because the coverage was better. Come to find out the person helping us botched something and quoted our plan with a discount or promotion we weren’t eligible for and now we’re stuck paying substantially more than we were with our last carrier. Customer service is an absolute nightmare to deal with. Wish I would’ve just stuck with my last carrier, never had to call them month after month to dispute my bill. Lesson learned.
02.2022Rayetta
The staff was wonderful regarding my trouble. They listened & took great care & resolved the issue. Brandon was so thoughtful & calming. I really appreciated it. We went in for one thing & ended up upgrading our plan & phone. Totally recommend this store.
01.2022Lauren
I wish Google would add a Zero stars option for businesses like this. It was the worst customer service experience I’ve had outside of health insurance. They repeatedly lied and said they shipped my phone for trade-in back to Verizon but they did not do it until Verizon corporate called themselves (three weeks later) to ask for a tracking number. They still could not provide a FedEx tracking number to Verizon. They also did not submit my trade in correctly so I received no credit for the trade-in phone. They lied and said they didn’t know what promotion code to use it when I asked them to correct it. The salesman here will lie directly to your face and tell you they are working on fixing things and do nothing for weeks. They will also tell you the manager is unavailable to contact to help resolve issues and that they do not know when the manager will even be in to the office. Go anywhere else but here!
01.2022Stasha
Steven was a huge help both times I visited the store in the past month. The first time was when I accidentally did a factory reset on my phone and had difficulty recovering contacts. Steven was very patient and helped me out, we then discussed me coming back and getting an upgrade. I went back to this particular store hoping Steven was working which he was. I am super pleased with his service and with Jeff too. Jeff was super friendly and helpful as well.
07.2021Mike
My in-laws were in desperate need of a phone upgrade from the iPhone 6’s they had. Alyssa was great to work with. She was very patient with all of us and worked hard to make sure we got the best program we could. I would highly recommend her and the team there. They are great to work with!
07.2021Chase
Was in today with my grandfather because he was interested in getting the new iPhone. We were greeted by Keshan as soon as we walked in and he was completely honest with us and helped us with everything. He was very knowledgeable and fast. We were in and out with a new phone in less than 30 minutes. My entire family including myself get our phones from here and nothing but good experiences every time! Highly recommended!
07.2021