Even one star is too many to give this establishment, but I am not allowed to give it any less than one star. This fuel center in Plymouth on Ann Arbor Road is the closest Kroger fuel center to my home in Canton. It is over 5 miles from my house, so I have to accumulate enough gas points to make it worth my time. As of today I have 242 August points and 690 Sept points. When I went to this station this morning, the attendant said I only had 3 cents worth of points, not enough to earn a discount on the gas I wanted to purchase. I didn't know if he was trying to scam me or what, so I left without purchasing any gas.
When I got home I confirmed my point balance on the Kroger website. I also called Kroger's 800 number and confirmed my point balance with them. I said I wanted to file a complaint against the fuel center. The customer service representative said I would have to call the station's manager. She gave me the phone number which I immediately called. I let it ring 20 times without an answer and then a recording came on telling me to try my call again later. I waited 45 minutes and tried again and again no one answered and I did not have the opportunity to leave a message. This incident has left me disgusted with both this Kroger Fuel Center and with Krogers. I am not going back to this fuel center again. ~Frank
gas station