Best car dealer in Roseville, Michigan (MI) 2024

UPDATE: I was highly impressed by my conversation with Adam who reached out to me earlier this morning and truly listened to my experience, concerns and even used it as an opportunity to improve the tire processes for the service department! He genuinely cares about his customers and ensuring that they are provided a positive white glove experience from start to finish. He even provided me his own personal line for when I come in next for my free detailing! Thank you Adam for turning this experience around and taking the time to connect! I typically don’t write poor reviews, but this dealership experience was a headache. I would leave zero stars if I could after how they handled my tire situation. I brought in my Jeep for the front passenger tire to be looked at since it was lower than normal. I was called 3 hours later that all was set and it would be a $15 charge because they didn’t deal with my same tire warranty company. When I picked up my vehicle I noticed the tire light was still on and my tire didn’t look any different than when I brought it in and asked if everything was truly fixed or if it needed to be looked at again. I was assured it was taken care of. As I write this review I’m at the dealer I bought my Jeep at originally getting my tire serviced for the second day in a row and even my customer service representative here verified that nothing was done to fix my tire when it should have been. Very unhappy with the dishonesty, lack of care/concern for my safety and overall will not be returning to this dealership. ~Jenn

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