Started off great, soon as they picked up I was placed on hold for ten mins. Then they came back to the phone & placed me back on hold for more time.. I stated this would be my first time coming to a costcos. John booked my appointment gave me my price i thought I was all set.. however, a friend of mine mentioned I may need a membership to receive services..so I called back to confirm, John says"we won't be able to service you" I inform him, this information would've been nice to know at the beginning of our interaction. He replies blankly, and dry as if he could careless. "OK" is all he says smh. No apologies, no explanation on the policy nothing. But you were so chatty when I initially made my appointment. Customer service is everything, but there's was lacking empathy. and some accountability would've been a better, more professional way to handle the matter John. Not once did he mention a membership, if I had one, or anything close to it. I'm sure Costco would rather there employee's offer or suggest a membership, rather than turning away potential members. But John probably doesn't know any better... i would've been really upset to drive all the way up there and find this information out, when he should've mentioned this to me initially when I called about my tires & receiving service... you're an employee of Costco's so you'd know the rules and regulations, however like I stated I never had been to Costco's so I wouldn't know & Him never asking me if I was one was faulty in his end, just assuming and setting me up was a rush job. Costco lost out on a potential member , I more than likely would've signed up for one still if he had offered it. But there loss! ~W
tire shop