Best acura dealer in Kansas City, Missouri (MO) 2024

Had THE worst experience with both Jay Wolfe Acura dealership parts & service and the Jay Wolfe body shop. We made an appointment, bought all of the parts (through Jay Wolfe parts department) coordinated it with John at Jay Wolfe parts department off 103 and then scheduled the appointment with Ben at Jay Wolfe body shop and brought him the grill for the car. We showed up today for our appointment, we were told that John hadn’t had the parts brought over yet and that two of the parts that we were going to have installed can’t be installed because it had to be painted and takes 3 days to dry. They then said we needed to go to the dealership parts department to pick them up. We go to the parts department and they state that they just got delivered to the body shop. We head back to the body shop and the “manager” comes out and states that we never had an appointment (even through they already had one of the parts there) and that we had an estimate appointment. The manager then states that they don’t allow parts to be supplied by the client? (Parts that we bought from the Acura dealership) and that they may find more parts needed as they fix things? - Shady. I will absolutely never use another Jay Wolfe business ever again. Everything about the way they do business has zero tact and the mistakes that they make and don’t take credit for are absolutely ridiculous. Do better. ~Kelsey

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