Best used car dealer in Kansas City, Missouri (MO) 2024

My wife and I had an extremely positive experience here at Jay Wolfe. First off, out of 5 other dealerships that we had been too in the last 2 days, this was only one of the two dealerships that had a good selection of used vehicles that we could test drive right there on the lot. Our salesman, Kyle Bell(on the left) was patient, knowledgeable, polite and prompt with my wife when she had questions and requests. He didn't try to pressure us and he let us test drive 4 different vehicles before we were even ready to make any guarantee we were going to come back to buy anything. We 'slept on it' after going to Toyota, Subaru, VW, etc. and decided our best buy was going to be at Jay Wolfe. Shaun and Peter in the finance department were great too. The team was straightforward and reasonable with pricing, financing, costs and our trade-in value. We were very happy with the vehicle we bought and we would recommend Jay Wolfe to our friends and family. ~Chuck

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If I could leave more than 5 stars I would! I went into the dealership for an oil change and went to look at new trucks while being serviced. I started talking with my salesman Jim Russell Jr. He started talking about pickups and I told him my story and what I wanted, he showed me a bright red 2022 Chevrolet Silverado Tail Boss. We went for a test drive and immediately I was happy. There was no pressure sales no special lines of gimmicks, he was straight up forward with me. While sitting waiting to do my paperwork, just about every person in the dealership had at least acknowledged me and said hi, I really felt that they really appreciated me. I will be referring people to this dealership and Jim as well, I will continue to deal with the most pleasant service department that I have dealt with in a long long time. They have one my loyalty. ~Paul

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Had THE worst experience with both Jay Wolfe Acura dealership parts & service and the Jay Wolfe body shop. We made an appointment, bought all of the parts (through Jay Wolfe parts department) coordinated it with John at Jay Wolfe parts department off 103 and then scheduled the appointment with Ben at Jay Wolfe body shop and brought him the grill for the car. We showed up today for our appointment, we were told that John hadn’t had the parts brought over yet and that two of the parts that we were going to have installed can’t be installed because it had to be painted and takes 3 days to dry. They then said we needed to go to the dealership parts department to pick them up. We go to the parts department and they state that they just got delivered to the body shop. We head back to the body shop and the “manager” comes out and states that we never had an appointment (even through they already had one of the parts there) and that we had an estimate appointment. The manager then states that they don’t allow parts to be supplied by the client? (Parts that we bought from the Acura dealership) and that they may find more parts needed as they fix things? - Shady. I will absolutely never use another Jay Wolfe business ever again. Everything about the way they do business has zero tact and the mistakes that they make and don’t take credit for are absolutely ridiculous. Do better. ~Kelsey

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