Best home theater store in Kansas City, Missouri (MO) 2024

I would not recommend this location unless you know what you want and have purchased it online first. Their inventory numbers are always wrong, their staff is rude and most of their staff has NO knowledge about product functionality and operation. If you try to ask a question, the unpleasant situation becomes intolerable. This goes for the TV, Computer, Car Audio and now Cell Phone departments and staff. Do not expect to get someone on the phone at this location if you have questions about product functionality or availability. If they have something in stock, make sure they actually pull it off the shelf because their inventory numbers are always wrong and they could care less. If you get someone on the phone, it's typically from the national call center. You might as well hang up because if you call back and ask a different person the same question, you will get a completely different answer each time. I have been a loyal customer of Best Buy for 30+ years. I will avoid the Tiffany Springs Best Buy and drive 20 to 40+ minutes to the Best Buy in Liberty or Micro Center in Overland Park. Hopefully their corporate management will see this and their customer service will improve like it was when they were located at 169 and Barry Rd. ~Shane

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