Best financial institution in Springfield, Missouri (MO) 2024

The Springfield, Mo Campbell branch manager named Tina is very rude and apparently doesn't like to listen to you on the phone when you are trying to explain the situation. I responded to a mailer from a 300$ bonus if I opened a checking account. I repeatedly asked about fees, which there are so many, and asked how to avoid them. I was told that as long as I had a 1500$ balance, there wouldn't be any. I got the bonus and went to close my account and they tell me there is a 25$ closing fee. So sneaky how they get you. I call Tina and she says the only way they wave this fee is if you move away. So that means they can wave it, but she is choosing not to. She says just withdrawal your money and don't close the account. But then there are all kinds of monthy checking account fees if your balance is under 1500$ or you don't have a direct deposit. I told them at the beginning I already have a checking account I use and am just doing this for the bonus.They said that is fine. Well they got me. And everyone I spoke with kept trying to pass the blame to someone else. Noone, not even the bank managers will take responsibility. You have been warned. Stay away. ~preston