6 Best bank in Springfield, Missouri (MO) 2024

The Springfield, Mo Campbell branch manager named Tina is very rude and apparently doesn't like to listen to you on the phone when you are trying to explain the situation. I responded to a mailer from a 300$ bonus if I opened a checking account. I repeatedly asked about fees, which there are so many, and asked how to avoid them. I was told that as long as I had a 1500$ balance, there wouldn't be any. I got the bonus and went to close my account and they tell me there is a 25$ closing fee. So sneaky how they get you. I call Tina and she says the only way they wave this fee is if you move away. So that means they can wave it, but she is choosing not to. She says just withdrawal your money and don't close the account. But then there are all kinds of monthy checking account fees if your balance is under 1500$ or you don't have a direct deposit. I told them at the beginning I already have a checking account I use and am just doing this for the bonus.They said that is fine. Well they got me. And everyone I spoke with kept trying to pass the blame to someone else. Noone, not even the bank managers will take responsibility. You have been warned. Stay away. ~preston

Elan and Erin made the entire mortgage process very easy and stress free. I highly recommend Hawthorn Bank for all your banking needs . ~John

I have been with GSB for 25 or 30 years. Great customer service at all branches. All except this branch. Every time I go in this branch there is a problem. Enough is enough. They are incompetent, not enough training. Manager is rude with no customer service skills. Teller was new but she never apologized for his mistakes. I have a lot of money in my accounts. I'm thinking of moving it all to another bank. ~Cindy

Nice people, but keep religious beliefs out of the lobby. No reason to have a bible setting on the coffee table with the rest of the reading material unless you include all the other religions like Islam, LDS, Hinduism, and all the other 4000+ religions. Christianity isn't recognized as the United States religion, so be respectful of those who don't practice it. ~Robert

The staff is awesome. They all know your name and are very friendly. Except the real skinny girl in the office. She's quiet. ~Shane

Commerce bank has great in person customer service, but their call center is atrocious. It takes about an hour to get them on the phone every single time. They really need to take a hard look at their call center and make some significant changes. I've had about enough at this point. Don't put your money in this bank if over the phone customer service is important to you. ~Ian