5 Best financial planner in Omaha, Nebraska (NE) 2024

My son who is a young Black male went in to cash his payroll check and for some reason THIS branch felt that they had to call and verify the check. There are good hard working Black young men out here and should not have to be profiled when trying to cash what they worked so hard to get. I called the bank and talk to someone, who was very polite, but that’s called good customer service, because I had read about another young Black male who went through the same thing at a bank and instead of calling the employer the bank called the police because the young man was standing up for his self, upset that he was being treated this way, and the sad part was that when the police came the young man lost his life for NO reason!!!! It’s never been a problem at any other branch. Something has to change. This is not fair at all and quite humiliating to say the least. ~Grown

Awful experience. I have only been using this branch for about 6 months since moving to the area, but upon my most recent visit they elected to start charging a fee to withdraw funds and claiming this has always been the policy of the bank. This has NEVER been something I've had to pay at this bank in the previous 6 months that I've banked there or at any previous FNBO I've banked with. Additionally the head teller misgendered me to another teller while she was asking for clarifications on a minor error. Don't go this branch. Happy Pride month! Great way to make me feel welcomed! ~Evelynn

I love my local branch, and visit about once/twice a month on Saturday mornings. Sometimes I go through the drive thru so I can bring my dog Stella who always gets a doggy treat, but other times I need to walk into the lobby and everyone is so incredibly friendly! Best bank around. I'm never leaving! ~Betsy

Update! After posting this review they sent me a letter closing my account and returning a very small amount of money. Avoid them. This bank takes advantage of single mothers, charging over $1000 in bank fees over the last 3 months for the same charges. It is impossible for me to catch up, as they keep charging me for the same mistake I made back in October. They have no compassion for individuals, they refuse to help me. Branch manager "Mark" and the assistant manager "Sarah" do not answer phone calls or return them. If a call is returned at all it is several days later. If I attempt to visit the bank to speak to them in person, they are conveniently gone to lunch, or on a break, each time I try. This is the worst customer service I have ever recieved. I have been a customer for more years than I can remember and there was a time when I absolutely loved this local bank. You could connect with a real person if help was needed and they would actually help you! They also reply to reviews stating they will reach out to you and then they never actually do. ~Nicole

Update! After posting this review they sent me a letter closing my account and returning a very small amount of money. Avoid them. This bank takes advantage of single mothers, charging over $1000 in bank fees over the last 3 months for the same charges. It is impossible for me to catch up, as they keep charging me for the same mistake I made back in October. They have no compassion for individuals, they refuse to help me. Branch manager "Mark" and the assistant manager "Sarah" do not answer phone calls or return them. If a call is returned at all it is several days later. If I attempt to visit the bank to speak to them in person, they are conveniently gone to lunch, or on a break, each time I try. This is the worst customer service I have ever recieved. I have been a customer for more years than I can remember and there was a time when I absolutely loved this local bank. You could connect with a real person if help was needed and they would actually help you! They also reply to reviews stating they will reach out to you and then they never actually do. ~Nicole