Best car rental agency in Albany, New York (NY) 2024

Worst experience yet with Enterprise, not only did they not have the car I requested they wouldn't even bring it to the airport, I had to get a LYFT to the location and they still did not have the vehicle I requested 🙄 I ended up with something totally unexpected that had more miles on it then the car I own 😒 and it was unbelievably dirty, I mean I didn't even want to drive it! Couldn't believe they actually gave it to me in such condition. And of course I couldn't drop it off at the airport that would be a large fee 🖕🏻🖕🏻🖕🏻 ~RAT

I rent cars from Hertz at this location for 3 years. I'm afraid my last rental will be the last. The staff working there couldn't be more rude. I called the place on Monday to reserve a car for Wednesday because the website didn't allow any intermediate size vehicle to be book online. She treated very poorly on the phone. When I arrived Wednesday morning to pick up my car she was even more rude. When I was leaving the store to pick up the car age informed I would need to fill the car. I also asked if she had a car with CD player and she said we do but I'm not giving it to you. The car she gave was dirty. I was in a rush and I took it. When I came back today, she received me back even nastier than the day before. I informed her that she gave me a car having only 1/8 of fuel and I was returning with half a tank. Should I have a refund? She made a duh face. Also I wrote the final milage in the paper but not in the place she wanted and she again gave me the face. I decided to remove myself from the hostile situation. I rent cars from this place for work through the OGS Ccontract and personal use. I'm a repeated business customer. The previous staff who worked there were always courteous. I could read in her face that my foreigner accent was bothering her. Hertz wake up. That location is in Hotel and hotels host foreigners. I'm done with hertz and I'm also going to make sure my coworkers and friends will not use hertz anymore. ~monica