Best beauty supply store in Rochester, New York (NY) 2024

Customer service was horrible, place was messy and not stocked ~Lumarie

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Always cancel online order. Terrible experience ~kumar

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I know Sephora is getting ready to relocate into Kohls, however my comment is to compliment the employees who helped me with products and application last week. They couldn't of been more helpful and attentive, and really knew which products to recommend. Those two girls really listened and understood my individual needs. It was a great experience to have assistance from knowledgeable employees. Customers appreciate that service almost more than the product itself. When Penny's reopens their area of beauty products, consider proper staffing, and to always have assistant 's available who can guide the customer with application if needed. Definitely a sales boost. ~Diane

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Worst customer service EVER! The last year or two I have noticed that people there hate their jobs, never smile, do not welcome you or thank you after the purchase, and generally do nothing to appreciate the customer. This week I had two prescriptions called in. When I went in to pick them up (24 hours later) they asked to confirm that I was picking up 1 prescription. I said there should be two. The girl looked at the computer and then said "nope - 1." I explained that I had two that were sent from the doctor at the same time and her response was to tell me I will have to call the doctor because only 1 came through. I then called the doctor and they confirmed two were sent but re-sent the one that I was missing. I called back to Rite Aid and confirmed they had the prescription and they said they were working to fill it. Maybe an hour later I get a text saying "too soon" which was very confusing and cryptic. When I called back they said the first person I spoke too was new and did not know what she was looking at (ignoring how rude she was to tell me "Nope - 1" as if I was lying to her) and the 2nd person I talked too just never looked. However, the prescription was received both times and my insurance declined because they prefer a different type of medication; or I could get what the doctor prescribed OTC. I was very upset at the whole situation and wanted to file a complaint so I went online to submit a complaint. The person I spoke to never apologized for the situation and acted like he was just there to write down what I said and someone else will take care of the issue. I shared with him that I felt this way and asked that he just cancel my account with Rite Aid since they do not need my personal information anymore if I am not going to do business. His response was to say that he could only delete the rewards account and I would have to contact someone else to delete the pharmacy account. So I called the customer service number and they took care of it all for me. Most organizations pride themselves in customer service and measure success with customers only having to contact the organization once about a problem. Rite Aid seems to approach customer service from the perspective that if I want a service it is my job to fight for it. Twice my doctor sent in a prescription that my insurance did not want to fill and not once did anyone from Rite Aid call me - they waited for me to come in and then the 2nd time they sent a text message that was not correct to encourage me to call them. Then when I wanted to cancel my account, they would not get me to the right person to help me and instead offered to tell me how to call someone else who could help. In the end - I went to the store once, contacted Rite Aid 4 times, and Rite Aid only filled 1/2 the order and lost a customer. A phone call and a little caring about the customer would have prevented this. But honestly, with how much customer service has been dropping at the store - it seems to be par for the course. Please also note, many of the reviews on here have responses from Rite Aid again telling people how to contact them to address their concerns. Just more evidence that if you want something from Rite Aid - you have to do the work to get it because they are not going to be proactive to help a customer. If you are reading this review - 1433 Culver Rd has a Walgreens where they have better service and they are only 2 miles away. Drive a few extra minutes for the better service. When you do not feel good - it's worth doing business with someone who cares about you. ~Joe

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