10 Best discount store in Rochester, New York (NY) 2024

Customer service was horrible, place was messy and not stocked ~Lumarie

31 Jul '21 The associates are very helpful here. If you really like to bargain shop this is the place to be. You can find just about anything you may need to set up your new home. There are plenty of household goods but sorry there's no furniture although there are plenty of books, beeding, clothes, dishes, pots, pans, food, rugs, gardening, tools, toys and a variety of other things you may need for home, collage or back to school and more coming in every week! You could spend half the day in here. Have fun! ~BJean

We knew what we wanted (furniture) and we had 3 different girls helping us. They were great. While waiting on us, they also had an irate lady, who was yelling at them and demanding their attention. These 3 ladies, held their composure and dealt with her and also took care of us. I can't say enough about a great they handled the situation. No one who works with the public should ever be treated like these 3 workers were. Thank you. We will always continue to shop Big Lots ~Janet

I used to like this store as it is close to my house, and Berto the manager is very nice.. but today the experience was horrible how can you ever leave a store being open and ran in the America and nobody in the store can speak English?? And on top of not understanding ANY English. They get frustrated with me, making nasty facial gestures at me like I'm the reason they don't speak the language of the country. Weird! , I will drive to another one from now on. One where I won't be treated funny for speaking ENGLISH ~Tiffany

Helps to save money. Prices are good. Until this country can get out of this mess 2022 we need places like this!! #1 ~Robert

I had the worst experience going to this family dollar. The staff was being mad rude because I wouldn't put my bag in the front with my Nintendo switch and my Acer Chromebook down in the front and I only come for a few items. I will never go to a family dollar again. I'm going to be doing all my shopping at rite aid for now on. ~Brandon

Always cancel online order. Terrible experience ~kumar

Great service a lot more things that a lot of the Dollar trees do not have so great product as well the only downfall was one of their coolers were down in the back but otherwise the store was great the service was great the product was great I would recommend this Dollar tree to anyone ~Jeannette

Wow Cheryl helped us find a great deal . We were looking to save $ and purchase the bedroom set in the store but she managed to get us a brand new one ! She also answered my questions regarding other furniture and appliances . Very knowledgeable and definitely deserves a raise . (: We will be back here again in the future . ~cynthia

Come here if you want to be treated rudely by Frank the manager and purchase items that are directly beneath a sale sign only to get to the counter and find out the sign refers to items in a different area of the store. None of these items were on clearance… false advertisement and poor service at its finest. ~Natalie