Best hardware store in Rochester, New York (NY) 2024

31 Jul '21 The associates are very helpful here. If you really like to bargain shop this is the place to be. You can find just about anything you may need to set up your new home. There are plenty of household goods but sorry there's no furniture although there are plenty of books, beeding, clothes, dishes, pots, pans, food, rugs, gardening, tools, toys and a variety of other things you may need for home, collage or back to school and more coming in every week! You could spend half the day in here. Have fun! ~BJean

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SLOW PICKUP. The inside of the store is average Walmart and the self checkout lines usually move quickly, so I'm not going to give it one star. But the pickup is very slow. It seems like they are understaffed. I arrived at 5:40 for my 5-6 pickup slot and checked in on the app, but am still waiting at 6:40 and nobody has brought my order out yet. Unless you have health concerns it is a much better idea to go inside to get your groceries because pickup will not save you any time here. ~Bec

department store bakery clothing store electronics store furniture store grocery store hardware store home goods store sporting goods store toy store

This place is a hot mess. Clearly no supervision and very little employee training. I realize that we’re in this post-covid time and people still don’t want to work, but this Home Depot needs leadership. I ordered online for a curbside pickup. The item was not ready after 11 hours. They didn’t even have it pulled from the back room storage. After an hour waiting, we chose to return the next day. Again, curbside wasn’t working so we entered and waited in line for a half hour with many employees clearly just stumbling around without a mission. Eventually my order showed up and both big boxes were smashed. I obviously refused the order and asked for another one. After another half hour, we were out the door. The staff who were actually working were totally overwhelmed and the only ones holding this operation in business. My recommendation would be to order from a different store. 👎 ~Rodd

home improvement store appliance store bathroom supply store cabinet store hardware store lighting store paint store rug store tool store window treatment store