Best jewelry repair service in Rockingham, North Carolina (NC) 2024

I have family in need. I took a necklace that was a present to myself and tried to return it. I explained that a family member of mine just lost their home and in need of a room for a few days. The clerk tells me on the phone " well it's been less than a month come on in". When I get there, two ppl waiting on one person and so I waited patiently. Never was I acknowledged until BOTH were done. Now the female clerk took my Kay's bag looked at what I purchased and said "do you have the receipt?" I didn't. I looked and looked. Then I called a different store and was informed by the clerk they could pull up the receipt because of the lifetime warranty. So I called Rockingham store. I talked to a different lady and she said "we sure can look it up" then she hesitated and gave the to the first lady I talked to and she stuttered a different store policy than ALL THE KAY JEWELERS. SHE SAID"IN THIS STORE YOU HAVE TO HAVE IT." I pray my treatment was not because of the color of my skin. Because when I was on my out to find the receipt the gentleman clerk asked did I pay with a card and I said yes. His look that he gave the female showed confusion. In these times we should treat all equally. I will be riding to the Aberdeen store today because they are more than happy to help my family. And pull a receipt for me. ~Regina

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