Best jewelry store in Rockingham, North Carolina (NC) 2025

I have family in need. I took a necklace that was a present to myself and tried to return it. I explained that a family member of mine just lost their home and in need of a room for a few days. The clerk tells me on the phone " well it's been less than a month come on in". When I get there, two ppl waiting on one person and so I waited patiently. Never was I acknowledged until BOTH were done. Now the female clerk took my Kay's bag looked at what I purchased and said "do you have the receipt?" I didn't. I looked and looked. Then I called a different store and was informed by the clerk they could pull up the receipt because of the lifetime warranty. So I called Rockingham store. I talked to a different lady and she said "we sure can look it up" then she hesitated and gave the to the first lady I talked to and she stuttered a different store policy than ALL THE KAY JEWELERS. SHE SAID"IN THIS STORE YOU HAVE TO HAVE IT." I pray my treatment was not because of the color of my skin. Because when I was on my out to find the receipt the gentleman clerk asked did I pay with a card and I said yes. His look that he gave the female showed confusion. In these times we should treat all equally. I will be riding to the Aberdeen store today because they are more than happy to help my family. And pull a receipt for me. ~Regina

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The two older European women working here followed me and my friend around yesterday morning as if we was going to steal from the store I had 465 dollars in my pocket to spend SMH profiling isn't always the answer rue 21. This review was for 3 days ago I went to get me a new dress as I do every week and immediately the ladies follow me around like I'm going to steal something but I'm there every week spending good money $100 or more you guys need to be more professional about your jobs and stay in your positions instead of trying to be in somebody's pocket I wanted to steal your stuff I would have done it already instead of purchase it you need to train your staff to do it silently and not follow people around like they're going to steal and make them uncomfortable like you do you need to tell your staff to stop profiling people because they're not always right especially profiling people that come in there every week sometimes two three times a week if this problem continues I will do everything I can to make sure your store gets shut down you make me feel low and like I need to be watched when I don't ~Brittany

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