Best auto repair shop in Bryan, Ohio (OH) 2024

This review is only based on an over-the-phone interaction as I did not take my car into the shop due to personal circumstances: Quick to pick up the phone, consistently friendly even though I was taking time to make up my mind and kept calling back. They were willing to squeeze me in early for an emergency muffler issue. They couldn’t give me any quotes or estimates over the phone for my particular issue without getting the car up and seeing the issue for themselves, which makes sense. I appreciated their straightforwardness on that matter. I had to cancel the appointment due to personal circumstances unrelated to Monro Auto Service and Tire Centers. The response to my cancelling the appointment soon after making it was kind, understanding, and they wished me well on my travels. ~Gavin

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Had to take our 2016 jeep back in due to a rattling noise while at a stop with a load on the Trans (in drive or reverse). 1st visit they said it was a backing plate on rotor. (Even though it does it stopped, goes away when accelerating). Charges around 80 bucks. 2nd visit. They updated drive train and Trans. Said there was a recall on software using too much oil. Said they added a qt of oil and it stopped. (Even though it was stated on paperwork they didn't hear it.) And the jeep just had oil change not too long ago. I told them at the desk to check the heat Sheila's but nothing was stated that they did. CSR did say if any issues to bring it back and they will look at it. Me and my wife work full time jobs. I'm on 12 hr swing shifts and we have 3 kids. 2 of them in sports. The guesswork isn't going to cut it, and we don't have alot of free time to keep taking our jeep back. We just want the issue resolved as it should be by now. No excuses, just results. I will update this review when it's fixed and we'll go from there! As of now, we're pretty irritated with this dealer. They did program a key for us and at least that works! ~Jared

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