Best car dealer in Bryan, Ohio (OH) 2024

Had to take our 2016 jeep back in due to a rattling noise while at a stop with a load on the Trans (in drive or reverse). 1st visit they said it was a backing plate on rotor. (Even though it does it stopped, goes away when accelerating). Charges around 80 bucks. 2nd visit. They updated drive train and Trans. Said there was a recall on software using too much oil. Said they added a qt of oil and it stopped. (Even though it was stated on paperwork they didn't hear it.) And the jeep just had oil change not too long ago. I told them at the desk to check the heat Sheila's but nothing was stated that they did. CSR did say if any issues to bring it back and they will look at it. Me and my wife work full time jobs. I'm on 12 hr swing shifts and we have 3 kids. 2 of them in sports. The guesswork isn't going to cut it, and we don't have alot of free time to keep taking our jeep back. We just want the issue resolved as it should be by now. No excuses, just results. I will update this review when it's fixed and we'll go from there! As of now, we're pretty irritated with this dealer. They did program a key for us and at least that works! ~Jared

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Was buying a 2015 GMC Terrain from them and was a day late due to me working 3rd shift and they tried to repo it. I made them aware of issues I was having and got ignored. Now they expect me to finish paying off the car AFTER it was totaled because it accelerated on its own while I was leaving millers new market on Sunday and it hit a pole and rolled on its side. I am never going back to them and do not recommend them to anyone. Al was the only one who tried to help me. ~Tabitha

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