Best telephone company in Columbus, Ohio (OH) 2024

My adult brother went in to upgrade his line and they wouldn't let him, saying the account manager (me) needs to be physically present. According to the staff at this location, Verizon has changed their policy and they can no longer get authorization via phone call or account PIN. This is a horrible policy for families who are on the same plan but don't live in the same location. It makes no sense. My family and I will likely be leaving Verizon and moving our family plan to a different provider, who actually have a policy that makes logistical sense to people on the same plan in different geographical locations. My brother now has to continue with a broken phone until I can travel to him just to walk into the store and say "yeah I'm fine with him getting a phone" ~Tony