Best van rental agency in Columbus, Ohio (OH) 2024

This location has disappointed me not once, but twice. I have used several enterprises in different cities and states but never had issues like I’ve had here. Customer service was mediocre at best. I overheard another customer say the car they were given had expired tags, maintenance lights on, and in need of an oil change. Having made a reservation, They couldn’t locate my reservation and then couldn’t get a hold of my insurance company when I had zero issue doing it myself on site. The female at the counter was making statements that I looked “agitated” when I was rather calm. After standing there for 30 plus minutes, all she offered was for me to pay $20 a day out of pocket when the insurance company had made adjustments to my car rental limit but, their system wasn’t showing the adjustment. Needless to say, i left with no car and unsatisfied. The only helpful person there was Carlos. He was kind, professional, and tried his best to fix my situation. When he was unable too due to the female worker deleting my reservation all together, I left empty handed. He was very apologetic even though none of this was his fault to begin with and offered to help me on his next working day. The female had nothing to say nor did I even want to talk to her. It was my mistake going back to this enterprise since their staff was just as disrespectful two years ago. Lesson learned and I will NOT be going here again. Don’t make the same mistake I did and don’t waste your money here. ~Brianna