Best car rental agency in Columbus, Ohio (OH) 2024

Very professional and thorough in their process. Friendly staff and nice vehicles. ~Alisha

car rental agency transportation service

This location has disappointed me not once, but twice. I have used several enterprises in different cities and states but never had issues like I’ve had here. Customer service was mediocre at best. I overheard another customer say the car they were given had expired tags, maintenance lights on, and in need of an oil change. Having made a reservation, They couldn’t locate my reservation and then couldn’t get a hold of my insurance company when I had zero issue doing it myself on site. The female at the counter was making statements that I looked “agitated” when I was rather calm. After standing there for 30 plus minutes, all she offered was for me to pay $20 a day out of pocket when the insurance company had made adjustments to my car rental limit but, their system wasn’t showing the adjustment. Needless to say, i left with no car and unsatisfied. The only helpful person there was Carlos. He was kind, professional, and tried his best to fix my situation. When he was unable too due to the female worker deleting my reservation all together, I left empty handed. He was very apologetic even though none of this was his fault to begin with and offered to help me on his next working day. The female had nothing to say nor did I even want to talk to her. It was my mistake going back to this enterprise since their staff was just as disrespectful two years ago. Lesson learned and I will NOT be going here again. Don’t make the same mistake I did and don’t waste your money here. ~Brianna

car rental agency van rental agency

I rented a premium suburban through Alamo. It was easy from the on-line reservation to picking up the vehicle (by the way beautiful and clean) to the drop off. Every one was super friendly and Jeff Bender even inquired about our experience. Super nice guy! You will not go wrong using Alamo or enterprise or National! Thank you so much for making our trip enjoyable. ~Bobbi

car rental agency

I took my vehicle for estimate of a lower panel replacement. They were cordial and professional all the way through. They advised me they would order the part, paint it, and have it ready for installation when they contacted me. They were true to their word. They called, I brought my vehicle, and 45 minutes later, I was on the road again with my new panel in great order. It was a wonderful experience from start to finish. I would highly recommend Fine Line to everyone. They are the absolute best!! Service: Body & Trim ~Andrea

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