Best ice cream shop in Mason, Ohio (OH) 2024

I stopped to gas up my vehicle close to empty to a full tank. I had rewards points to use, .17c off/gal. As I was filling up, the pump cut off on me and instructed me to hang up the nozzle. I was only able to get 8.8 gallons, less than half a tank. I went inside to have my issue resolved since the pump cut off prematurely, receipt in hand. I was laughed at and told I could only get .6c off a gallon, that there was nothing she could do for me. That I no longer have .17c off a gallon. I told her I understood but I did not cut off the pump, that the pump prematurely cut off before filling my tank. Her response was "sorry, I can't do anything for you". One of the worst possible customer service experiences I've had in quite a while. With the way the gas prices are raising, you'd think there would be a little more understanding and willingness to assist the customer, but that's clearly not the case here. I stop at UDF a lot between personal and business related fuel stops and pit stops. This one has lost my business. I didn't feel appreciated, like she didn't even care about offering any kind of customer service. Didn't even ask for a manager to see if anything could be done. I worked customer service back in the day and it's went from a "I'll help in any way I can" to a "sorry, can't do anything" mentality, and that's really sad. ~JoVonne

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