Best drugstore in Richmond Heights, Ohio (OH) 2024

As a pharmacy, it gets 1 out of 5 stars. As others have stated, the pharmacy staff will treat you like a burden, they won’t run your insurance coverage correctly resulting in needlessly paying high amounts out of pocket (I learned this after switching pharmacies), take several days to fill basic and in-stock medications, and rarely (if ever) answer phones. If you’re short staffed or are bogged down from starting covid tests and vaccines, at least tell people up front you can’t fill their meds for several days so customers can go elsewhere rather than waste their time. As a convenience store, it’s much better managed - they have a nice assortment of items and get you checked out quickly with friendly staff at the front registers. They desperately need better management back in the pharmacy. ~Nicole

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Unfortunately, I have been a professional Pharmacy customer for well over 35 years. From Cleveland, Ohio, Ft. Dix, New Jersey, Atlanta, Georgia and Sumter, South Carolina. I have built rewarding interpersonal relationships with Pharmacists and Pharmacy Techs as well. This staff is THEE BEST EVER. JAZMINE - was kind enough to assist me in filling out my Pfizer vaccine paperwork because I left my reading glasses at home. She is consistently nice and accommodating every time I call with new insurance cards or a prescription inquiry. I train & hire call center agents as a career - so I must applaud great customer service when I experience it. Christy - the Pharmacist was great and equally accommodating - I’m glad I live a couple of miles away. KUDOS😀 pay raises & promotions for EVERYONE!! ~LaVance

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