Best cell phone store in Westerville, Ohio (OH) 2024

Best experience I have had a cell phone retailer ever. Just wanted to come in and add a line for my kid. Jazmin and another girl helped me. Unfortunately I didn't get the other girl's name. They were both extremely helpful. I got exactly what I came in for and more. I cannot recommend this location enough. Their attentiveness and care for their customers is top notch. Hands down best customer service I have experienced in a very long time. ~Andy

I came in today to get a VERY simple question answered, I wanted to know how much I’d need to pay to upgrade from my 12 pro max to the 13 pro max based on my current plan. Super simple. This kid pulls up a summary of my bill and tells me I need to pay off the total amount of the phone before I can upgrade my plan, which is not what I wanted nor asked. I explained well then why do I have JUMP? I should be able to only pay half (which I’m 1 payment away from) and I can upgrade. He couldn’t answer that question and told me to call customer service, said he could not pull up ANY of my information for me and I would need to call. I will NOT be returning to this store, and I will take my business to a different store that has employees who are willing to go above and beyond to actually answer the simple question I asked. Also I did call and they told me it would $58 paid today to upgrade based on my current plan, not sure why it was so hard, and the women apologized that I was treated that. I’ve been with T-Mobile for YEARS, but the folks who are “new” or came from sprint, well that’s the reason I left sprint. Customer service was garbage. ~Sam

Waste of time. This is an authorized retailer not an official cricket store. You will have to pay extra fees to work with them. I took my lunch break and wasn’t told about the fees until after I got there. I would have hoped they told me on the phone when I inquired about what I need for an activation. ~Chase