Best loan agency in Portland, Oregon (OR) 2024

This bank is not to be trusted. They are the worst. Outdated as far as online services. They will say and do anything to get control of your money and then deny you any access to your funds. They took advantage of my mom with dementia. When they got control of the money they tied it up for a lifetime something my mom would have never wanted. They control the money for my kids. It's a substantial amount and they refuse to help with anything. My daughter is developmentally delayed with special needs. They won't help with insurance, they won't help with. Medical bills. Nothing and when I requested $230 for a birthday party for my special needs daughter they said no. Christine Benson is the worst very cold person. She takes forever to respond to my emails, I asked for an urn and it's taken over 3 weeks and it's still not here. Don't ever use this bank for anything especially trust money. ~Savanna

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They froze my acct for 7 days for no reason and never notified me they were doing so or called me to clear up the issue they had. The Bank Protection department put no notes in the file regarding why they froze the acct so I couldn't get any help outside business hours. I called 5 different times and spent hours on this only to find out the issue they were concerned about had been resolved BY THEM 6 weeks prior. They had even sent me a letter. AND the Alberta branch was supposed to notify me and never did. I have had no access to my money for 7 days. They are worthless. This is the worst and LAST of a string of mistakes by Umpqua Bank. ~Erica

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