Best business banking service in Portland, Oregon (OR) 2024

They froze my acct for 7 days for no reason and never notified me they were doing so or called me to clear up the issue they had. The Bank Protection department put no notes in the file regarding why they froze the acct so I couldn't get any help outside business hours. I called 5 different times and spent hours on this only to find out the issue they were concerned about had been resolved BY THEM 6 weeks prior. They had even sent me a letter. AND the Alberta branch was supposed to notify me and never did. I have had no access to my money for 7 days. They are worthless. This is the worst and LAST of a string of mistakes by Umpqua Bank. ~Erica

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I opened a business checking account Jan 2022. After two weeks of use, a payment from the checking to an external credit card bounced and fees were charged by the CC issuer. Funds were not a problem. The CC company informed me Union Bank didn't allow the transaction to happen. I asked Union Bank about this and found out they froze my account completely with no notice given. I had no ATM, no checks, no deposits, NO ACH, no transfers, no access. Two more frozen weeks went by where I only heard guesses or speculation as to what was going on. They said their back office wasn't telling them anything about it, Maybe it was some merger, maybe it was their dilapidated computer system. Eventually the branch manager told me the best I could do was close the account and go elsewhere. They were so happy to open the account but crashed and burnt our relationship in 2 weeks when this cluster happened. I got no help or support. I felt like burden to an easy day just trying to ask what's going on. This was probably a side effect of their poor procedures, no internal support or communication which results in... my experience. A Banking break down and nobody knows anything. Terrible, bad, Such a waste of time. You've been warned. ~Ben

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