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Umpqua Bank in Portland (1745 NE Alberta St, OR 97211)
About:
Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number.
Umpqua Bank is located in Portland (Oregon state) on the street of 1745 NE Alberta St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1503-219-6160. You can get more information from their website: https://locations.umpquabank.com/or/portland/1745-ne-alberta-st. The coordinates that you can use in navigation applications to get to find Umpqua Bank quickly are 45.559233, -122.647120. Scroll down to find out opening hours, reviews and other important information about Umpqua Bank.
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Available amenities
Accessibility
- Wheelchair-accessible car park
Erica
They froze my acct for 7 days for no reason and never notified me they were doing so or called me to clear up the issue they had. The Bank Protection department put no notes in the file regarding why they froze the acct so I couldn't get any help outside business hours. I called 5 different times and spent hours on this only to find out the issue they were concerned about had been resolved BY THEM 6 weeks prior. They had even sent me a letter. AND the Alberta branch was supposed to notify me and never did. I have had no access to my money for 7 days. They are worthless. This is the worst and LAST of a string of mistakes by Umpqua Bank.
09.2022Trevor
If you get a loan with them expect misleading junk mail titled “Final Notice” with solicitation inside. Totally not cool/confusing for a new home owner who is trying to be on top of payments.
11.2021Ben
Personable staff are here to meet your banking needs. Appointments recommended but not required. Face masks *are* required.
11.2021Brittany
I've been banking here for a few years- the people are nice and the ambiance is better than at most banks. The ATMs are outdated (as of now Dec 2019) and are hard to read and take forever! For that reason you may opt to wait in a line to see a teller versus use the ATM
11.2020Joseph
Why do I need to take off work to go to a bank? Good service and nice folks mean nothing of I can never make it there before they close. Please get real hours that serve your customers.
11.20202dclxvi
I can't believe all the bitchy reviews on here...I mean, who the hell even goes into a bank anymore except to open an account? It's called Online Banking folks and it works every bit as well as going into the branch. Oh, and have you ever used a smart phone...great...cause you can use that for most of your banking/financial transactions too these days. Bunch of stone age curmudgeons need to be dragged into the 21st century...ridiculous. Bank teller is a boring and underpaid job, what do you expect from those folks anyhow...do you write crappy reviews for the DMV and Post Office as well?
11.2016Laina
Love this bank. I've been coming here for years. The tellers are often advanced into other positions in the company and so can rotate through a few tellers, but I always find that I have a relationship with each person and they are wonderful. I'm in once a week.
11.2016Renate
I have been banking with Umpqua since they first opened in Salem around 2003 )I was a "charter member"!). For several years I loved the personal friendly service at the branches, the 800 phone service was always answered promptly, I opened a business account with them, and problems were usually resolved easily, I often received phone calls alerting me to potential problems with my account. Liked them so much that when I moved to a state with no Umpqua banks I kept them as my primary checking account, despite the access inconveniences, some of which I could resolve in my annual trips to OR. Lately I have encountered more and more problems with this bank, seemingly coinciding with the Sterling merger and related changes. They have been extremely slow to come to the table with phone apps that allow photo deposit (finally just came out this month, I think?). I have had THREE card replacements issued by them in the past year due to potential large-scale retail fraud (reported by VISA, not me). The latest one they called me and promised to send a new card immediately....forward 3 weeks, tried to use my card forgetting it was going to be no good, was declined, realize I never received the replacement. Call to CS (with long hold), only to find out the replacement card was never sent, and (bonus!) their new system won't allow any new cards to be issued for another week, but they will then Fedex it (wow--I'm underwhelmed). My son has run into similar problems receiving replacement cards, so its not an isolated incident. Sorry to see the downslide in service, glad I finally decided to switch my primary checking to a local bank or I wouldn't be able to buy my groceries!
11.2015Falco
Tired of faceless banking? I was until I started banking with Umpqua! EVERY person that I have interacted with at Every location that I have visited has been happy, helpful and efficient. This is exactly what I demand from a bank. I also do my business banking here and would never consider working with another banking institution. Each branch is a little different, but, they all offer tools for my business that have proved invaluable. With their recent acquisition of Sterling Bank, things will only get better (more locations).
11.2014Avid
Umpqua Bank 625 E Gibbs Ave, Cottage Grove, OR 97424 This has got to be the worst bank in the world, for website AND customer service. Bank declined our credit card payment because they "didn't like the looks" of the company I was buying from. We have ordered from this company many times without a problem...It is for medication. The money was in the account, but this Bank declined the transaction without even contacting us! (I heard about the decline from the company we were ordering from.) Took us 2 days to get a 1 minute answer from the bank (and still waiting for this transaction to be fixed!): Unanswered emails, long waits on the phone line with obnoxious music & ads designed to drive you away from Customer Service Help as quickly as possible. Website has been very bad from the start; Multiple re-works without any improvement in functionality. A high-school kid writes could write software programs better than this: Out-dated from the outset. Help Page has NO active links. Random extended down-times for maintenance. Slow updates to transactions. Transactions that come and go, and then come back again. It's crazy. I recommend a different bank. ANY bank has got to be better than this.
11.2014