Best watch store in King of Prussia, Pennsylvania (PA) 2024

Very friendly sales associate and pleasant shopping experience who answered all my questions. Gave great advice on necklace and showed me around the store, highly recommended. ~J.

I bought a bracelet for my wife from this store. It was a gift form to me on a life of vent. They did not have the bracelet in stock so they shipped it for $20 charge. The bracelet came after three days. It was late but I guess stuff happens. My wife loved it and put it on right away. Next day as she was walking from one room to another she felt that something fell on the ground. She did not see anything at first but when she turned on the light she saw the bracelet on the floor. She let me and I called the sales person. He told me to come in and they can repair it or replace it. I came in with the wife to do the exchange. The wife decided that she wants to return the bracelet because it was damaged goods and not exchange it. I got a very uncomfortable feeling from the sales person when I said that we are going to return because the bracelet was damaged. She returned the bracelet but I got hit with shipping fee. When I asked her to talk to her manager, even then I was told that the shipping fee will not be refunded even if they sent a damaged bracelet. It’s not just the $20 but also that non of them had the courtesy to say we are sorry that you got a damaged bracelet. It felt like I was at a car dealership. ~Sher