Best diamond dealer in Lancaster, Pennsylvania (PA) 2024

Worst customer service I’ve ever had to deal with. I got engaged a week later a diamond falls out of my ring, and it needed to be resized so I sent it in, Promise date was a few weeks which was fine, then they call and say it’s going to take 2 months, I’ve called them for updates about my ring, and kept getting the run around every single time, untill I told them I wanted a refund, then that’s when things started to get handled. They told me at-least 6 broken promises, Poor communication between the employees, I will never ever buy anything from Kay’s again. Your just a number to them. 0/10 ~Brit

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