Best home insurance agency in Charleston, South Carolina (SC) 2024

My husband & 4 kids waited for 3.5 hours for service. We called at 3:50pm and they said about 45 minutes. After an hour or so, I called and they said the person was around the corner and would be there within 10 minutes or so. That didn't happen. An hour and change later my husband received a message saying 10 more minutes. That didn't happen. After 30 or so more minutes, my husband received a message asking if we ever received service and he said no, we were still waiting. After 3 hours the tow truck guys showed up and got us in the van with our children. It took about 1 minute to get us in. Mind you AAA was around the corner - 3 minute drive. Craziness. I'm happy to have them, but this should have been handled better. ~Jeanette

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